Refund policy

RETURNS & EXCHANGES

We want you to love your purchase. If you’ve changed your mind, we’re happy to offer an exchange subject to the conditions below.

CHANGE OF MIND

We offer an exchange within 14 days of purchase, provided that:

• Items are returned within 14 days of purchase
• Proof of purchase is provided
• Items are in re-saleable condition, unworn, and in original packaging
• Items are not excluded from change of mind returns

Please note the following items are not eligible for change of mind returns:

bath and body products, skincare, pierced jewellery, personalised items, and gift cards

FAULTY ITEMS

If your item is faulty, not as described, or not of acceptable quality, please contact us and we will assist you in line with Australian Consumer Law.

Depending on the issue, this may include a repair, replacement, or refund.

ADDITIONAL INFORMATION

Exchanges are subject to stock availability

Return shipping costs are the responsibility of the customer unless the item is faulty